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The website cartwire-support.srmtechsol.com states the following, "In order to streamline support requests and better serve you, we utilize a support ticket system." We analyzed that the webpage said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online." It also stated " For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. it will take a second!." The header had osTicket as the highest ranking search term. This keyword was followed by Customer support system and support ticket system which isn't as urgent as osTicket.